Refund Policy

Due to the risk of contamination and cross infection of Covid-19, we are unable to accept the return of Covid-19 test kits once they have been dispatched.

In very rare cases, your rapid-antigen test kit might show an inconclusive or void result, in such cases we will issue a full refund upon receiving evidence of the test results.

You may cancel your rapid-antigen test kit order at any time before the test kit is dispatched. Once the test kit is dispatched, we are unable to provide any refunds. This includes reasons due to changes in travel rules and regulations.

You may cancel your recovery certificate order if it has not been processed by our team. Once your order has been processed and a certificate has been issued, we are unable to provide a refund. This includes reasons due to changes in travel rules and regulations.

We are unable to issue refunds in case of delays due to the postal service. Once your test kit is being dispatched, we have no control over the delivery of the test kit. You will be provided with a tracking number and if you miss a delivery, you are fully responsible to arrange a redelivery or pick up from the local depot.

We are unable to issue a refund for delays in receiving testing kits or findings from the laboratory due to causes outside our control, such as postal delays or delays in the laboratory processing the kits.

If you submit an incorrect address, your kit will be delivered to the incorrect address. Therefore, the onus is on the customer to ensure that the right address is submitted.

In no case, should be liable to a refund or damages above the cost of the test kit price/recovery certificate service paid by the customer, as far as allowed by the law.

Once you've purchased the day 2 and day 8 mandatory services, you won't be able to cancel the contract. As per UK government guidelines, all positive, negative and inconclusive test results must be reported to Public Health England.

If any specific term of this policy is not enforceable by law, the remainder of the policy should remain valid and enforceable law.

The above refund policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described (Information, Cancellation and Additional Charges) Regulations 2013.